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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

How to Conduct Merchandising Audits That Drive Sales

"A retail audit strategy is a must for any company, but by implementing these best practices you’ll...

Focus Sales Associates’ Attention And Increase Conversion Rates

"A clean, well-merchandised store is important, but if you want to drive brand loyalty and...

The Role of Merchandising in The Customer Experience

"Consistent merchandising is more important than ever, as it's essential for brands to create...

Protecting Your Brand's Most Important Asset, Your Team Members

This is an opportunity to keep your finger on the pulse of employee wellness and let your most...

Blended Index: How to Create a CX Single Metric

No single measurement tells the whole story—and that’s particularly true of multi-location...

What Do Your Employees Think About Their Jobs? Five Tips For Finding Out!

Why are your employees leaving? To find out whether your brand has created the culture and...

Market Force’s 2021 QSR Consumer Survey. The Results Are In!

The COVID-19 pandemic has truly changed how consumers live and think. With this in mind, the QSR...

Improve Loyalty Through Customer Journey Mapping

Understanding the increasingly complex customer journey is a challenge facing many CX leaders as...

EyesOn App: Simpler & More Powerful Audit Tool

Our client says the app has helped them reduce costs by reducing man-hours and improving quality....