You can’t be everywhere all the time. But with 400,000 mystery shoppers, we can.

Shoppers wanted! Click here to learn more about becoming a mystery shopper for Market Force.

Mystery Shopping

On location experiences can make or break your brand. We understand that COVID-19 has impacted businesses across the globe. We can design a program to ensure that your staff is following proper protocols to keep themselves and your customers safe. All while protecting your brand's reputation by reporting on every location and franchisee's adherence to your brand standards.

Design → Measure → Manage → IMPROVE!

Measure your physical and digital customer experiences

On-Site Mystery Shops

• location appearance

• signage standards

• first impressions

• associate greeting

• needs assessment

• employee knowledge

• friendliness

• speed of service

• product quality

• interaction scenarios

• purchase/return

• merchandising

• product displays

• point of purchase

• product pricing

• product availability

Website Mystery Shops

• site navigation
• shopping experience
• product ordering
• checkout
• order confirmations
• finding information
• customer follow-up
• product search
• user experience
• chat interactions
• email inquiry
• form submission
• call center interactions
• delivery experience
• parcel return
• in-store returns

App/Mobile Mystery Shops

• app experience
• ease of use
• overall design
• functionality
• purchase experience
• support options
• customer journey
• pick-up
• ship to store
• ship to home
• third party delivery
• social connections
• chat function
• loyalty and points
• missing features
• transparency

Theatre Mystery Shops

• app experience

• pre-purchase

• movie availability

• speed of service

• snack variety

• snack quality

• snack value

• trailers shown

• screen type

• screen quality

• theatre capacity

• theatre occupancy

• demographics

• sound quality

• seating comfort

• screen quality

When you recognize, coach, and reward team members for executing your brand standards they will actually pay attention to your brand standards.

Detailed shopper guidelines illustrate brand standards to ensure high quality data is captured.
Objective and customized questionnaires are designed for your Mystery Shopping program that accurately and efficiently capture the on-site operational reality.
Mystery shop questions are based on your operational standards, customer service objectives and corporate goals.
Evaluations enable you to reward your team members and recognize outstanding achievement.

Learn how Mystery Shopping can be the eyes and ears of multi-location businesses with this free ebook!

This ebook provides best practices for mystery shopping that draw upon our experience gleaned from executing more than 100,000 mystery shops every month for clients all over the world.